win baje Privacy Policy

Introduction and Scope

win baje (hereinafter "we", "our" or "platform") is an online gaming and betting service site operated for users in Bangladesh. This privacy policy ("policy") sets out what information we collect from you when you use our website, mobile application and related services, how it is processed, and what rights you have.

This policy operates as a supplement to win baje's Terms and Conditions. Reading both documents together will give you a complete understanding of the legal framework governing your relationship with the platform. By using win baje's services, you agree to all the terms of this policy.

What Information Is Collected

win baje collects two types of information — information you provide directly and information collected automatically. Each category is described in detail below.

2.1 — Information Provided Directly

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or passport details (at the time of identity verification)
• Payment information such as bKash, Nagad, Rocket or Upay account numbers
• Transaction history — deposits and withdrawals
• Information provided when contacting support

2.2 — Automatically Collected Information

• IP address and device type
• Operating system and browser information
• How long you spent on the site and which pages you visited
• Login and logout times and game history
• Data collected through cookies and similar technologies

2.3 — Information Received from Third Parties

For identity verification or fraud prevention purposes, we may sometimes receive information about you from trusted third parties, always in accordance with applicable law.

How Information Is Collected

win baje collects user information through various methods, which are described below:

3.1 — Registration and Account Management

Core personal information is collected through the form you fill in when opening an account on the site. Information may also be updated later when changing account settings or during identity verification.

3.2 — Transaction Processing

During deposits or withdrawals, transaction details are recorded through payment service providers such as bKash, Nagad, Rocket or Upay and bank transfers. This information is transferred under secure protocols.

3.3 — Automatic Tracking

When you visit the site, browsing behaviour and technical information are collected using cookies, pixel tags and similar technologies. The purpose is to improve service quality and ensure security.

3.4 — Support Communications

When you contact support via live chat or email, that conversation is kept on record. This may be used to maintain service quality and to resolve any future disputes.

Purposes of Data Use

win baje uses collected information only for specific and lawful purposes. The main purposes are described in detail below:

4.1 — Account Management

Personal information is required for account registration, verification, login security and password recovery. Without this information, proper account management is not possible.

4.2 — Service Delivery and Improvement

Your usage patterns are analysed to personalise the gaming experience, add new features and resolve technical issues on the platform.

4.3 — Financial Transaction Processing

Payment information is used to process deposits and withdrawals securely, maintain transaction history and prevent financial fraud.

4.4 — Security and Fraud Prevention

Relevant information is used to detect suspicious activity, prevent misuse of multiple accounts and maintain the overall security of the platform.

4.5 — Communications and Support

Your email or mobile number is used for transaction confirmations, security alerts, promotional offers (if you have given consent) and support-related communications.

4.6 — Responsible Gaming

win baje is committed to responsible gaming. By monitoring your gaming behaviour we can provide assistance when needed. For more details, please visit our Responsible Gaming page.

Sharing Information with Third Parties

win baje never sells your personal information or transfers it to third parties for commercial purposes without consent. However, information may be shared in the limited circumstances below:

5.1 — Service Providers

Only the necessary information is shared with third-party service providers engaged for payment processing, identity verification, technical infrastructure and fraud detection.

5.2 — Game and Software Providers

Game studios such as Evolution, Pragmatic Play Live, PG Soft, JILI or Spribe receive the minimum session information required to operate their games. They process this information in accordance with their own privacy policies.

5.3 — Legal Obligations

Information may be provided in compliance with a court order or a lawful request from a government authority. Where possible, you will be notified in advance.

5.4 — Business Restructuring

In the event of a merger, acquisition or asset transfer, user information may be transferred, but the new controller will be required to maintain equivalent protections under this privacy policy.

Cookies and Tracking Technologies

win baje uses cookies and similar technologies to improve service quality and make your browsing experience easier. A cookie is a small text file stored in your browser.

6.1 — Essential Cookies

These cookies are essential for the core functionality of the site — such as maintaining login status, saving language preferences and security verification. Disabling these cookies will prevent the site from working properly.

6.2 — Functionality Cookies

These cookies are used to remember your preferred settings and provide a personalised experience.

6.3 — Analytics Cookies

Analytics cookies are used to understand which parts of the site are used most and to collect statistics for improving service quality.

6.4 — Cookie Controls

You can delete cookies or stop accepting new ones from your browser settings. However, disabling essential cookies may limit some functionality of the site.

Data Storage and Security

7.1 — Retention Period

Information is retained for as long as your account is active and for as long as necessary to provide services. Even after an account is closed, some information may be kept for a specified period due to financial regulations and legal obligations.

7.2 — Technical Safeguards

win baje uses industry-standard security measures to protect your information:

• SSL/TLS encryption — secure connection for all data transfers
• Password hashing — passwords are never stored in plain text
• Two-factor verification (OTP) — additional protection for login and transactions
• Access controls — only authorised staff can access information
• Regular security audits — identifying and addressing potential vulnerabilities

7.3 — Response to Data Breaches

If a data breach occurs, win baje will notify affected users as quickly as possible and take prompt action to address the situation.

User Rights

As a win baje user, you have the following rights regarding your own information:

8.1 — Right of Access

You have the right to know what information we hold about you. You can request this information from your account settings or by contacting support.

8.2 — Right to Rectification

If any information we hold about you is incorrect, you can request that it be corrected. Many details can be updated directly from your account profile.

8.3 — Right to Erasure

Beyond legal obligations, you can request that your personal information be deleted after closing your account. However, financial transaction records may need to be kept for a specified period due to regulatory requirements.

8.4 — Right to Object to Processing

You can object to your information being used for marketing communications. We will action such requests as quickly as possible.

8.5 — How to Exercise Your Rights

To exercise any of the above rights, contact our support team. Our team is available in Bengali and English, seven days a week, twenty-four hours a day. For general questions, our FAQ page has a lot of useful information.

Protection of Minors

win baje strictly refrains from providing services to anyone under the age of 21. Age is verified at the time of registration and identity documents may be requested in cases of doubt.

If anyone under the age of 21 has created an account by mistake, that account will be closed and the information collected will be securely deleted, except for what must be retained due to legal obligations.

If parents believe their child is using this platform, please contact our support team. We will resolve the matter on a priority basis.

Policy Changes

win baje may update this privacy policy from time to time. The policy may be revised due to changes in services, technical developments or legal requirements.

For significant changes, win baje will notify you via your registered email or mobile number, or through a notification when you log in to the site. Continued use of the platform after a change will be taken as your agreement to the updated policy.

The date of the most recent update is shown at the top of this page. Previous versions of the policy are kept on record — you can request them by contacting support if needed.

Contact and Complaints

If you have any questions, complaints or requests regarding this privacy policy, please contact win baje's support team:

Our support team is ready to assist in both Bengali and English, seven days a week, twenty-four hours a day, via live chat and email.

To learn more about win baje, visit our About Us page, which contains details about the platform's goals and services.

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This document was last updated in June 2025. If both Bengali and English versions of this policy exist, the Bengali version will be considered authoritative.